Ahmed Hlail

Road to become a cyborg

QA & AI Operations Lead at SoftSwiss

334

Points

skills

upvotes

downloads

Achievements

5/10 Unlocked

First Splash

Prolific Croaker

Founding Frog

Swarm Catcher

Croak Machine

FrogFluencer

Most Valuable Frog (MVF)

Cheerleader

Lily Pad

Trendsetter

Scans your support conversations for risky attachments + phishing attempts.

1w ago#qa#reporting#enrichment#phishing#security#attachments

Pulls a customer's full conversation history to analyze entire journey.

2w ago#enrichment#escalation#risk#insights#journey

Highlights good/bad agent behavior patterns in Slack channel

1mo ago#qa#coaching#slack#enrichment#behavior-analysis#weekly-digest

Reviews trending themes and identifies what was/was not already escalated

1mo ago#qa#triage#escalation#conversation-review#fan-out#cross-check

Weekly support-conversation drill-down of insights by brand.

1mo ago#qa#churn#triage#escalations#verification#weekly-report