Justin Buckley

CX Wizard

Manager, CX Process & Readiness at Binance.US

330

Points

skills

downloads

Achievements

5/9 Unlocked

First Splash

Prolific Croaker

Founding Frog

Swarm Catcher

Croak Machine

FrogFluencer

Most Valuable Frog (MVF)

Lily Pad

Trendsetter

Finds customers who contacted support twice about the same issue and finds RCA.

2mo ago#triage#product-insights#repeat-contacts#fcr#avoidable-volume#rework

Maps where new customers get stuck in onboarding

2mo ago#onboarding#activation#funnel#kyc#friction#product-insights

Reads your support conversations and finds trends and accounts at risk

2mo ago#churn#retention#cohorts#at-risk#dashboard#usage

Scans support conversations for bug reports and feature requests for PMs

2mo ago#voc#Product Feedback#bugs#feature-requests#triage#reporting

Turns AutoQA classifiers into actionable insights for CX leaders.

2mo ago#qa#coaching#scorecard#autoqa#csat#analytics