Justin Buckley

CX Wizard

Manager, CX Process & Readiness at Binance.US

314

Points

skills

upvotes

downloads

Achievements

5/10 Unlocked

First Splash

Prolific Croaker

Founding Frog

Swarm Catcher

Croak Machine

FrogFluencer

Most Valuable Frog (MVF)

Cheerleader

Lily Pad

Trendsetter

Finds customers who contacted support twice about the same issue and finds RCA.

3w ago#triage#product-insights#repeat-contacts#fcr#avoidable-volume#rework

Maps where new customers get stuck in onboarding

3w ago#onboarding#activation#funnel#kyc#friction#product-insights

Reads your support conversations and finds trends and accounts at risk

1mo ago#churn#retention#cohorts#at-risk#dashboard#usage

Scans support conversations for bug reports and feature requests for PMs

1mo ago#voc#Product Feedback#bugs#feature-requests#triage#reporting

Turns AutoQA classifiers into actionable insights for CX leaders.

1mo ago#qa#coaching#scorecard#autoqa#csat#analytics